At prosteel, we work hard to deliver the best products and bring ultimate shopping experience to you. However, sometimes because of the scale of operation, a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
If you’re not completely satisfied with your purchase, you can return unused items at any time with a receipt.
Our goal is to ensure your complete satisfaction and bring smile on customer’s face.
If you feel there is a quality issue with your product, it may be replaced or returned in case you really don’t want it, with a refund process within 14 days of receipt. Claims for missing products or products damaged in transit must be received within two business days of receipt of merchandise.
Note: Please read all conditions below. If conditions are not met, prosteelpills.com has the full right to refuse the return:-
Terms & Conditions:-
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, with all accessories.
prosteelpills.com is not responsible for any personal data loss.
We are not responsible for any consequential or incidental damage; we are responsible for the monetary value of the merchandise only.
In case, you have received a wrong product from our side then please register a complaint within 48 Hrs of delivery to start the replacement process of your product.
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team.
In case a Replacement is asked, the arrangements would be made accordingly to ship the product at no extra cost, however if the same product is no more available then refund would be arranged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
In case of a Refund request, the same would be processed within 10-15 working days after our Replacement Verification team has certified the refund.
Late or missing Refunds (if applicable):-
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our Email id mentioned on “Contact Us” Page with the details of your order.